Policies

USDA NonDiscrimination Statement

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity. 

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. 

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28-17Fax2Mail.pdf, from any USDA office, by calling (833) 620-1071, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to:

  1. Mail:
    Food and Nutrition Service, USDA
    1320 Braddock Place, Room 334
    Alexandria, VA 22314; or
  2. Fax:
    (833) 256-1665 or (202) 690-7442; or
  3. Email:
    FNSCIVILRIGHTSCOMPLAINTS@usda.gov

This institution is an equal opportunity provider. 

Privacy Policy

Food Bank for the Heartland will not sell or trade its donors’ personal information to any person or entity. We will periodically use a third party to communicate with donors. This third party certifies to the Food Bank that they will use the name and address information only to communicate with  Food Bank donors.

The privacy of Food Bank for the Heartland donors’ personal information is extremely important and we take fiduciary responsibility in protecting our donors’ personal information.

Accessibility Policy

Food Bank for the Heartland: Web Accessibility Statement

Food Bank for the Heartland is committed to accessibility. It is our policy to ensure that everyone, including persons with disabilities, has full and equal access to our website and digital offerings.

Feedback

We welcome your feedback on your experience with foodbankheartland.org. Email us with any questions or comments you have.

Accessibility Standards

Food Bank for the Heartland strives to conform to the following accessibility standards: Web Content Accessibility Guidelines (WCAG) 2.1 A, PDF/Universal Accessibility (PDF/UA)

Compatibility

Foodbankheartland.org is compatible with most major Internet browsers including Chrome, FireFox, and Safari.

Foodbankheartland.org may not perform optimally on Internet Explorer and older browser versions.

Distribution

Food Bank for the Heartland distributes this policy to all personnel who work with web content including writers, editors, designers, and developers.

Compliance

Through genuine effort and commitment including testing, evaluations, consulting, and remediation, we believe foodbankheartland.org adheres to best practices for compliance with the Americans with Disabilities Act (ADA).

Resources
For more information on web accessibility and legal requirements, here are helpful resources:

ADA.gov
Section508.gov
Accessible.org
W3.org/WAI