Service Insights
Embracing the Future: Digital Client Intake for our Network Partners
Unlocking the door to efficiency, digital client intake with Service Insights transforms pantry operations into a seamless symphony. This digital technology streamlines data collection, enhances accuracy and speed while nurturing meaningful connections with clients. By adopting this innovative approach, pantries can paint a brighter, more organized picture of community support, ensuring that food distributed at their pantry reaches their neighbors with precision and care.
An Introduction to Service Insights
About Service Insights
Service Insights is a NO-COST, required distribution and intake software for our Network Partners.
Service Insights electronically and securely stores neighbor data on a shared network. This means we can use a single unified database of information, while still keeping neighbor visit data private to each partner. We can get a better understanding on what is driving food insecurity and what our neighbors need. It also means faster service and no more giant paper binders or outdated databases! The software is web-based and can be accessed from virtually any device.
What you need to know:
1. When neighbors visit your distribution, you can collect data with customizable intake questions. This data is stored securely for an easy check-in process when they return.
2. The data is presented in clear and insightful reports about your community and its needs. This helps with funding and advocacy efforts for our partners.
3. Additional features include Grant-funded Technology, the ability to take reservations, management of duplicate entries, TEFAP reporting, and data exports. Upcoming features include mass messaging and neighbor-facing software.
CLICK HERE to watch the Introduction to Service Insights video.
It’s fast and easy! Collect the information you receive from neighbors quickly in an easy-to-use web-based software, accessible on virtually any device!
It’s private and secure! Private client data stays with the agencies that serve them. Reports are anonymous and show aggregate statistical data about our communities, not individuals.
Gain insights about the people we serve. The data allows agencies and us as a Food Bank to better understand the needs of the community and how to serve them. These insights help us identify where households are coming from and where to allocate resources. With this data we can communicate the urgency of need and apply for grants, funding, and additional resources.
Contact Mike Ryan, our Service Insights Lead at Food Bank for the Heartland:
Email [email protected] or call 531.710.4499.
Click on the resources below to access valuable training tools.
2. Service Insights User Manual — Agency Users
3. Video Tutorial (coming soon!)
This tab is under construction.
Please refer to the Agency Training Library and the Service Insights User Manual for general questions. If you need further assistance, want to report a problem, would like a demo, or something else, please contact a member of our team:
Mike Ryan: [email protected] or 531.710.4499.
Jake Kampschneider: [email protected]
Spencer Cohorst: [email protected]
Network Partner Benefits
- A member of a network of organizations that all work towards the same goal of reducing hunger in Nebraska and western Iowa
- No membership fees
- Access an online ordering system with live inventory
- Choose only the items you want to provide the food that’s needed the most
- Access a variety of food products, including produce, proteins, perishable and non-perishable items
- Partners located in rural areas receive delivery of products
- Partners located in the Omaha metro area have opportunities for delivery or pickup
- Access to a full-time Community and Partner Support Representative to assist in capacity building and assessment, customer service and community engagement
- In-person and virtual networking opportunities, training, and knowledge sharing of food bank industry best practices
Meet our Community and Partner Support Representatives
Food Bank for the Heartland’s “Regional Service Area” approach provides our Network Partners with access to healthy food, equitable distribution, and creative solutions to food insecurity. They also get the peace of mind knowing that they have a dedicated Food Bank staff member who understands the unique needs of their community. Meet the team below!
Allison
Iowa
Melissa
Omaha Metro Area
Alejandra
Omaha Metro Area & Kids Café
Stephanie
Northeastern Nebraska
Kerry
Central Nebraska
Maria
Southwestern Nebraska
